Coffee Klatch, Coffee Klatch Roasting, Klatch Roasting or Klatch Coffee does not issue cash refunds on any products and/or services; if any items and/or services are return or canceled the amount of total cost shall receive store credit only.

If you are unsatisfied with any purchase you have made with Coffee Klatch, Coffee Klatch Roasting, Klatch Roasting or Klatch Coffee for any reason, please contact us via the information below. Tell us your name, the order number, which items, and reason of dissatisfaction.

Coffee Klatch, Coffee Klatch Roasting, Klatch Roasting or Klatch Coffee roast and ship our coffee the day after we process your order. We ship Monday-Friday, except holidays. We suggest that you only purchase enough coffee to last you up to 2 weeks from the roast (ship) date.

We ship via USPS Priority Mail or FedEx. Coffee Klatch, Coffee Klatch Roasting, Klatch Roasting or Klatch Coffee does not guarantee the arrival time of a package. Once we relinquish our coffee to USPS and FedEx, it is beyond our control. We can, however, assist you to track your package and help ensure that you do receive the freshly roasted coffee.

USPS claims that Priority Mail packages will arrive 2-3 postal days after they are shipped. FedEx options will allow you to have your coffee arrive within 3 days of the Roast Date as well.